Company Name - Company Message

Chorlton Electric stand fully behind the quality of their work and provide customers with peace of mind:

  • All work requiring notification to building control is covered by an insurance-backed warranty scheme provided by NICEIC for 6 years.
  • Non notifiable work is covered by Chorlton Electric's non-inurance backed guarantee
  • Complaints - see below

COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.   To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.  

 As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.   In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0161 881 8162 , write to us at 83 Egerton Road South, Manchester M21 0YH or email admin@chorltonelectric.co.uk. We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.   
 Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.